Questions & Answers

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Getting Started

What is the YCoop Membership?

Coupon Club Membership gives you access to a multitude of benefits:

1. £5 Welcome Discount
Get a £5 welcome discount on your first purchase as soon as you join the membership. We instantly apply the reduction on the payment page so you only pay the reduced amount.

2. 15% Cashback
Get 15% cashback on all purchases you make online, no matter where you made the. Just upload your proof of purchase, and our team will do the rest!

3. Best Price Club
We made a promise that our members would always get the best prices out there. No matter the purchase. If a member finds a better price elsewhere, we’ll issue a refund for the price difference between the 2 products.

Our members enjoy a 7-day free trial and then pay £29.99 per month for Coupon Club membership.

What is the £5 Discount?

The £5 Discount is a welcome discount as soon as you join the membership. You’ll get £5 off your first purchase when starting your membership. It’s the first of many savings you’ll make!

How does the Best Price Promise work?

In the instance you find a better price the up to 30 days after making a purchase online, members can file a claim and we will give a refund of the difference between the 2 products.

Please see see our Terms and Conditions for more information.

To make a claim, please contact Coupon Club via the Contact us page or send an email to Please attach the following information for the claim to be handled more efficiently: order details (merchant website, order number, date of purchase), name and link of the “better price” website, link or picture of the amount quoted for the same product, any relevant files or additional information.

How do I become a member?

It’s easy! Become a member by adding Coupon Club to your order when shopping at any of our retail partners, then follow the instructions to start your 7-day free trial.

Can anyone become a Coupon Club member?

To be eligible for Coupon Club membership, you must be at least 18 years old, be a resident of the United Kingdom, and agree to our Terms of service.

Membership & Orders

What is on my bank statement?

The charge that appears on your bank statement is your Coupon Club membership fee.

What benefits are included in my membership?

From the moment you sign up, you can enjoy £5’s on your first order immediately at checkout. No waiting, no questions asked.

You then get access to all the other benefits we’ve got for you:

  • 15% Cashback: Get 15% cashback whenever you shop online, even with the UK’s biggest brands!
  • Best Price Club: be sure to pay the best price out there, we’ll refund you the difference if you don’t

Coupon Club’s unique monthly membership comes with a 7-day free trial. If you cancel during the trial period, you won’t be charged.

How do I cancel my membership?

If Coupon Club doesn’t meet your expectations, you can cancel your membership at any time here, or contact us.

If you cancel during the FREE 7-day trial period, your credit or debit card will not be charged. If you cancel after the FREE 7-day trial period, this will cancel your membership auto-renewal, and you will continue to access the clubs until the end of your subscription period.

Privacy & Safety

What information does YCoop collect?

We collect information that we believe can make your online shopping more affordable and easier.

Like most other web services, Coupon Club collects technical information about your device and how you use Coupon Club to make sure that our product is working right, and to detect and prevent fraud.

Your privacy and security are very important to us, and our solution is designed to protect your personal information and prevent unauthorised use. Coupon Club does not collect any credit or debit card numbers. We do collect personal data such as postal code, email, and phone number. Learn more about the data we collect and how we use it by reading our Privacy Policy.

Does YCoop protect my personal information?

Your privacy and security is very important to us, and our solution is designed to prevent unauthorized use and protect your personal information.

Coupon Club does NOT collect any credit card numbers.

How can I find out more about data privacy at YCoop?

Our Privacy Policy includes information about what data we collect and how we use it, but if you cannot find an answer to the question there, please reach out to us.

Contact us

+44 330 822 0969
(Mon-Fri 9am-6pm)